A Survey from Situation Marketing:
Here are a few important points about the survey. We [Situation Marketing] had a little over 1,250 surveys completed in full. We offered no incentive for those to complete it and it ran across a variety of Broadway show websites along with email lists to past ticket buyers. The surveys were completed in October through December of 2008.
Onward with the information…
Social Networking Usage of Theatergoers
The first bit of research I wanted to share was some information we learned on the social networking front. Social networking, particularly Facebook, is a very hot topic right now and will continue to be over the next year. So, we wanted to dive in and see what actual ticket buyers are doing in the social networking space.
When we asked the 1,250 folks, “Are you part of a social networking website such as MySpace or Facebook?”, 45.3% answered “Yes” while 54.7% said “No.” Interesting, huh? Well, let’s make it a lot more interesting by looking at the age breakdown by usage.
Social Networking Usage by Age
18-24 years old (95.3%)
25-34 years old (71.1%)
35-44 years old (48%)
45-54 years old (30.5%)
55-64 years old (21%)
So, before I continue, let’s keep in mind that these percentages are most likely higher than the ‘average person’ because these people are completing the survey online (meaning they are more online savvy to begin with). With that being said, these numbers pretty much paint a direct correlation by age and usage of social networks. No major surprise to me here – but, the big question you must ask yourself is if the usage percents are high enough to justify you using investing in participating in the social nets in a way that justifies the expense. When I say expense, I mean the time, commitment and actual costs that are required to have a meaningful presence.
Finally, one more bit of research that I think you’ll find interesting on this topic. When asked which social network that they used, a whopping 83.4% said Facebook with MySpace coming in a far second at 37.6%. There was nothing even close after that and we listed at least another ten so-called popular social networking platforms.
Beware of the hype surrounding social networking – it’s the Wild West right now as there are a lot of false promises and, quite frankly, ‘scare tactics’ that your brand needs to be on Facebook. The reality is, your marketing plan and goals will determine that – not hype. Know “the what” you are getting into first and fully understand “the why” before jumping in – I’ve seen it backfire in a bad way if you don’t.
Text Messaging Usage of Theatergoers
You know my stance on mobile marketing, so I couldn’t possibly offer up some research that didn’t include data on mobile marketing. When asked, “Other than making phone calls, which of the following do you use your cell phone for?” take a look at the % of respondents by age that say they use their phone for text messaging.
Text Messaging Usage By Age
18-24 years old (92.3%)
25-34 years old (84.9%)
35-44 years old (81.3%)
45-54 years old (69.5%)
55-64 years old (52.4%)
So, it’s not just kids text messaging. The bigger question here is which mobile marketing concept/application makes the most sense for which age group. I have my hunches here based on campaign performance we’ve been seeing as of late, but want to do more research to try and support those hunches.
I hope you found this helpful. There was a lot of other interesting information we have from the survey which we will be talking about in client meetings over the coming weeks. We will have (what I think will be) even more interesting data to share next quarter as we expand our research efforts. If there are specific issues or research you would like to see from us, please don’t hesitate to send me a note. Your feedback is helpful.
Thank you for this insightful information--I hope that I have credited you properly.
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